Refund policy

At Attona Jewelry, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your purchase, we are here to help. This Refund Policy outlines the conditions and process for returns and refunds.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging
  • Include the receipt or proof of purchase
  • Be returned within 14 days from the date of purchase

2. Non-Returnable Items

Certain items are exempt from being returned, including:

  • Custom or personalized jewelry
  • Gift cards
  • Final sale items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@shopattona.com to request a return authorization.
  2. Once your return is approved, you will receive instructions on how to send your item back to us.
  3. Pack the item securely in its original packaging and include all parts and accessories